Technical Support

Preferred Glass Machinery’s technical support team provides end-to-end support to our customers.

We can help you with selection of individual machines, planning of full production lines and parts support for maintenance and repair. When you are need help troubleshooting a problem, or want some advice on how to turn a glass production idea into reality our experts are ready to consult with you.

We also offer a unique service especially useful for smaller businesses just getting started: we offer marketing assistance for the products you build using Preferred Glass equipment. We know the glass fabrication industry from every angle, and our focus is on making your business successful.  Read on for details on the range of glass industry services we offer.

Production Line Planning

With our experience placing glass fabrication machines in factories in all corners of the world, we have seen a lot.

We can support your engineers with ideas and suggestions to optimize the layout of your production
lines, whether you produce high volumes of shower doors, for example, or low to medium volumes of insulated glass windows. We know how to fit the pieces together in almost any space to help you create an efficient, safe, easily-maintained process stream for your plant. Our application engineers are ready to plan it with you.

Parts Supply ​

We help you maintain the maximum possible uptime by stocking replacement parts needed for routine maintenance, as well as other parts that may be needed quickly to keep your machines running.

We maintain an in-house inventory of specialized parts for our glass fabrication equipment to fit a wide variety of needs. To make sure you get your parts when you need them, all of our parts are sent via next-day delivery shippers.

Preferred Glass Machinery understands that every minute of downtime is a lost opportunity for you. Our team’s top priority is to keep your plant humming.

Consulting Support 

Whether you are starting a new glass fabrication business, or whether you are an experienced fabricator with a problem to solve, we can help. We have in-house specialists who know every aspect of the glass industry.

Maybe you have a location and a dream, but you need some advice about the best approach and the best equipment for the products you want to make – we can help.

Maybe you want to branch out into a new area, take on some projects you haven’t done before – we can advise you, based on our experience, on what will help you succeed.

Maybe you have a quality problem, and you just haven’t been able to resolve it – our team of experts can help identify the root cause and suggest changes in procedure, tools or raw materials to eliminate the issue.

Our ultimate goal is to help you build your business to where you want it to be. Consult with our experts for new ideas and proven solutions. Preferred Glass Machinery knows that when you succeed, we succeed. We can always find a win-win solution.

Marketing Support 

Preferred Glass Machinery has long been an established provider of glass fabrication equipment. Building our business has given our team of experts the opportunity to build business-to-business (B2B) and business-to-customer (B2C) networks that give us insight into effective sales communications strategies for glass product manufacturers like your company.

Ask us about our marketing packages, including brochures, direct mail, and other strategies that will give you the visibility to stand out in a crowded sector of industry. Contact our marketing specialists today to get started.